Privacy Policy
Effective Date: January 12, 2025
Organization: Pipeline Studios
Contact Email: legal@pipelinestudios.com
Phone: 1-888-970-2718
Who We Are
Pipeline Studios Inc. (“Pipeline Studios”)
10 George Street, Unit 4
Hamilton, Ontario, Canada
L8P 1C8
About This Policy
This Privacy Policy explains how Pipeline Studios (“Pipeline”, “we”, “us” or “our”) collects, uses, discloses and protects personal information about people outside our organization who interact with us. This includes visitors to our website at www.pipelinestudios.com, people who contact us by email or phone, representatives of current and prospective business partners, and job applicants.
This policy does not cover personal information about Pipeline’s own employees and contractors, which is handled under our separate internal policies.
We are committed to respecting and protecting the privacy and confidentiality of the personal information you entrust to us. Our approach was developed with regard to Canada’s current legislation as updated from time to time, including Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL) and good industry practices.
Definitions
Personal information: Any information about an identifiable individual, such as a name, email address, phone number, IP address or employment history.
Sensitive information: Personal information that calls for a higher degree of protection, such as health information, government-issued identification numbers or financial information.
Processing: Any collection, use, access, storage, sharing or deletion of personal information.
Cookies: Small text files that a website places on your browser or device, for example to make the website work properly or to help us understand how it is being used.
What Information We Collect
Information you give us. We collect personal information you choose to provide when you:
- email or call us, including your name, contact details, organization, job title and the content of your message;
- work with us, or discuss working with us, as a business partner, including business contact details and information shared in connection with a project; or
- submit an expression of interest or job application, including your name, contact details, resume, portfolio, areas of interest and any other information you choose to include.
Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, pages viewed, the date and time of your visit and the website that referred you. We collect this through cookies and similar technologies, described below.
We do not ask for sensitive information through our website. Please do not send us sensitive information unless we have specifically requested it.
Unsolicited submissions. We do not accept unsolicited pitches, scripts or other creative submissions. If you send them to us, we may delete them without review, as explained in our Website Terms and Conditions.
Purpose of Collection
We use and disclose personal information to:
- respond to your questions and requests;
- communicate with current and prospective business partners about development, production and distribution projects;
- assess expressions of interest and job applications, and contact you about opportunities;
- operate, maintain, secure and improve our website, including understanding how visitors use it;
- send you news or updates where you have agreed to receive them;
- protect our rights and property, prevent fraud or misuse, and investigate security incidents; and
- comply with legal or regulatory requirements, or as otherwise permitted by law.
If we want to use your personal information for a new purpose, we will identify that purpose, update this policy and, where required by law, ask for your consent first.
Consent
We collect, use and disclose your personal information with your consent, except where the law permits or requires otherwise. Consent may be express or implied, depending on the sensitivity of the information and your reasonable expectations.
When you voluntarily send us your business contact information, such as your name, title, phone number or email address, we treat this as your implied consent to use it to respond to you and to pursue the business relationship you started. We will not use it for unrelated purposes without your consent.
We will ask for your express consent where the law requires it, including before sending commercial electronic messages where CASL requires express consent. Every marketing email we send will include a way to unsubscribe.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. If you withdraw consent, we may not be able to respond to your request or consider your application.
Accuracy
The accuracy and completeness of your personal information is important to us. Please let us know if you find inaccuracies in our records, or if your personal information changes in a way we should be aware of.
How We Share Personal Information
We do not sell personal information. We share it only as described below:
- Service providers that act on our behalf, such as website hosting, email, IT and security providers, and the third-party form service we use for expressions of interest. They may use personal information only to provide services to us and must protect it.
- Our offices and affiliated companies in Canada, Colombia, Chile and Spain, where needed to respond to you, assess an application or work on a project.
- Professional advisers, such as lawyers, accountants and auditors, under a duty of confidentiality.
- Business transactions: if we are involved in a merger, acquisition, financing or sale of assets, personal information may be disclosed to the parties involved, subject to confidentiality obligations.
- Legal requirements: where required or permitted by law, such as to respond to a court order or lawful request from authorities, or to investigate misconduct, fraud or a security incident.
- With your consent, for any other purpose you agree to.
Storage and Transfers Outside Canada
Personal information may be stored or processed outside Canada, including in the countries where we have offices. When this happens, it is subject to the laws of those countries and may be accessible to courts, law enforcement and national security authorities there. We take reasonable steps, including contractual measures with our service providers, to protect personal information wherever it is processed.
Retention
We keep personal information only as long as necessary for the purposes it was collected for, or as required by law. For example, we keep expressions of interest and job applications so we can contact you about future opportunities, unless you ask us to delete them sooner. When personal information is no longer needed, we securely destroy or anonymize it.
Website Privacy
You can browse our website without telling us who you are. Apart from the technical information described above, we collect personal information through our website only when you choose to send it to us.
We work to maintain website security, which includes investigating unauthorized attempts to access, alter or delete data, and the spread of viruses or other malicious intrusions. This could result in disclosures to law enforcement agencies.
Cookies and Similar Technologies
Our website uses or may use the following technologies:
- Essential cookies that allow the website to work properly, such as session cookies that are deleted when you close your browser.
- Analytics cookies that help us understand how visitors use the website, such as which pages are visited most.
- Embedded content from third parties, such as our video reel, which may set their own cookies under their own policies.
- Web beacons, which are small transparent images that, combined with cookies, help us understand how the website is used and how effective it is.
Most browsers accept cookies automatically. You can change your browser settings to block or delete cookies; your browser’s help pages explain how. If you block cookies, you can still browse our website, but some features may not work properly.
Children’s Privacy
Although we create content for young audiences, our website is intended for adults, including business partners and job applicants. It is not directed at children, and we do not knowingly collect personal information from children through our website. If you believe a child has sent us personal information, please contact our Privacy Officer and we will delete it.
Safeguards and Data Security
We protect personal information with administrative, technical and physical safeguards suited to its sensitivity, including:
- secure file storage and encrypted databases;
- access controls based on the principles of least privilege and need to know;
- staff privacy training and confidentiality agreements; and
- secure destruction of paper and electronic records when they are no longer needed.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-Party Websites and Social Media
Our website contains links to websites we do not own or operate, including our social media pages on X (Twitter), Instagram, LinkedIn and Facebook. These links are provided for convenience and are not an endorsement. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies. Information you share with us on social media is also subject to that platform’s terms and policies.
Data Breach Procedures
If a breach of security safeguards involving personal information occurs, we will:
- contain and assess the breach;
- take remedial measures to reduce harm and prevent it from happening again;
- notify affected individuals and the Office of the Privacy Commissioner of Canada where the breach creates a real risk of significant harm, as required by law; and
- keep a record of the breach.
Automated Decision-Making
We do not use your personal information to make automated decisions that have legal or similarly significant effects on you without human involvement.
Your Privacy Rights
Subject to limited exceptions under applicable law, you have the right to:
- ask whether we hold personal information about you, and request access to it;
- ask us to correct personal information that is inaccurate or incomplete;
- withdraw your consent, as described above; and
- ask questions about, or challenge, our compliance with this policy.
To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before responding. We will respond within 30 days, or tell you if we need more time, as permitted by law.
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca). If you live outside Canada, you may have additional rights under the laws where you live.
Contacting the Privacy Officer
If you have questions or concerns, or want to make a privacy request, please contact:
Privacy Officer
Pipeline Studios Inc.
Email: legal@pipelinestudios.com
Phone: 1-888-970-2718
Mail: 10 George Street, Unit 4
Hamilton, Ontario, Canada
L8P 1C8
Changes to This Policy
We may update this policy from time to time. When we do, we will post the updated version with a new effective date. Your continued use of the Website after changes are posted means you accept the revised policy.
